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Tim Cook apologizes: “We Are Extremely Sorry” about Apple Maps

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Apple’s CEO Tim Cook proved once again that the company under him is taking a different course when it comes to admitting mistakes. He did the right thing today, went out and said “We Are Extremely Sorry”  about the half-baked Apple Maps that have been the source of endless fun for the competition lately.

Tim Cook apologizes:

As far as that competition goes, Tim Cook even points to a couple of alternatives you can use, while Apple works feverishly on improving its brand new area of expertise, which was born after the fight with the Mountain View crew over integrating turn-by-turn directions in Google Maps on iOS.
 
The whole statement was just posted on Apple’s web site, and you can read it in its entirety below:
To our customers,

At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.

We launched Maps initially with the first version of iOS. As time progressed, we wanted to provide our customers with even better Maps including features such as turn-by-turn directions, voice integration, Flyover and vector-based maps. In order to do this, we had to create a new version of Maps from the ground up.

There are already more than 100 million iOS devices using the new Apple Maps, with more and more joining us every day. In just over a week, iOS users with the new Maps have already searched for nearly half a billion locations. The more our customers use our Maps the better it will get and we greatly appreciate all of the feedback we have received from you.

While we’re improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app.

Everything we do at Apple is aimed at making our products the best in the world. We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard.

Tim Cook
Apple’s CEO

 

source: Apple
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One thought on “Tim Cook apologizes: “We Are Extremely Sorry” about Apple Maps

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